Use AI to Harness the Power of Customer Voices
Tap into customer sentiment with AI-powered Natural Language Processing that turns reviews into clear, actionable insights for smarter decisions.
Decode Customer Sentiment
- Track metrics like total ratings, recent ratings, average scores, and the breakdown of 1 to 5-star reviews.
- Spot products with low or no recent feedback. Set up alerts to prompt timely review requests.
- Use NLP-powered analysis to automatically categorize reviews by tone and intent.
- Visualize sentiment trends with intuitive heat maps.
Stay Ahead of the Competition
- Benchmark ratings and sentiment against competitors to uncover strengths and gaps.
- Pinpoint retailers with low average ratings for your products to uncover improvement opportunities.
- Leverage scorecards and trend charts to track competitor performance and identify areas where you can outperform them.
Make Every Review Count
- Leverage actionable feedback for new product development and innovation.
- Automatically detect low-feedback products and trigger targeted review requests.
- Leverage sentiment analysis to spot and address negative feedback instantly and boost customer trust.
- Align product content with customer feedback to boost satisfaction, ratings, and conversions.
Ready to explore? Get in touch!
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